Sweet Willow Pty Ltd will make every effort to use the shipping option you chose at checkout to get items to you in a timely way. Delivery windows are never guaranteed; they are always estimations. Any delays brought on by shipping companies or other uncontrollable circumstances are not our responsibility.

1. Order Processing:

At Sweet Willow Pty Ltd (www.sweetwillowjewelry.com), we strive to process and dispatch your orders swiftly. While most orders are processed within 24 hours, please allow up to 5 business days for processing.
Products with custom attributes such as size, length, colour, or personalisation require manufacturing, which may take up to 5 business days.

2. Shipping Rates:

Within South Africa, Enjoy FREE SHIPPING on all local order over the value of R1 000.00

International shipping rates are calculated at checkout.

3. Delivery Times:

South Africa: Local deliveries take 1–5 business days via our trusted courier partners (The Courier Guy, RAM, Fastway etc.) Delivery time depends on your location

International: Delivery typically takes 5–10 business days, depending on your location.

4. Order Tracking:

Once your order is shipped, you’ll receive an email with a tracking number to monitor its progress.

5. International Shipping

For tailored international shipping arrangements, please contact us at info@sweetwillowjewelry.com.

6. Undeliverable Packages

If a package is undeliverable due to an incorrect address or other issues, we will contact you to confirm the correct address. Additional shipping fees may apply for re-dispatch.

7. Shipping Changes

If you need to update your shipping address or method after placing an order, contact us immediately. Changes can be accommodated if the order hasn’t yet shipped.

8. Holiday Shipping

During holidays and peak seasons, shipping times may extend slightly due to high demand. We recommend placing orders early to ensure timely delivery.

9. Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact our support team. We are committed to resolving such issues promptly.

10. Contact Us

For questions, concerns, or special requests, our customer support team is here to help. Reach us at info@sweetwillowjewelry.com

Thank you for choosing Sweet Willow. Your satisfaction and a seamless shopping experience are our top priorities!